About Me

A woman with shoulder-length brown hair, smiling, wearing a black top, earrings, and a necklace, standing outdoors in front of a brick wall with a sunflower-shaped decoration hanging nearby.

Hi, I’m Lauren.

I’m a human-centered design leader with 15+ years of experience creating intuitive, efficient, and impactful experiences across SaaS, enterprise, and startup environments. My work spans the full product lifecycle, from research and discovery through backlog refinement, technical delivery, and adoption, always with a focus on making complex systems work better for the people who rely on them.

I’ve led projects that:

  • Streamlined operational workflows for small, fast-moving teams

  • Unified fragmented enterprise product suites under consistent design systems

  • Balanced the needs of both highly technical users and those new to a platform

  • Applied Service Design thinking to physical spaces and community engagement

I’m looking to bring my background in human-centered design, end-to-end experience management, and cross-disciplinary collaboration to B2B software environments where it can have a direct and meaningful impact.

A Career Shaped by Curiosity and Collaboration

I started my career in graphic design, but quickly found my passion in understanding how people work, what gets in their way, and how design can make their day smoother. My roles at companies like Rackspace, Pendo, Citrix, and Beech Valley have given me the opportunity to collaborate with engineers, product managers, researchers, and operations teams — translating insights into solutions that improve efficiency, clarity, and satisfaction. I thrive working with fast-paced teams in close proximity and love working cross-functionally.

End to End Experience Design

For over a decade, I’ve worn many hats within Product, User Experience, and Service Design. I enjoy the challenge of finding solutions that balance user insights, business goals, technical feasibility, and high quality, from early concepts to the details before and after deployment. By owning the entire product lifecycle with both broad strategy and deep attention to detail, I help teams bridge the gap between design and engineering to build scalable, high-impact systems.

Outside of Work

I contribute my design skills to volunteer projects, from rethinking wayfinding and visitor materials at a local church to developing educational resources on digital literacy for a local non-profit or leading fundraising efforts for the school PTA. I’m also a parent, community member, and lifelong learner, currently exploring how Service Design and Human Behavior intersects.