A Career Shaped by Curiosity and Collaboration

I started in graphic design, but quickly found my passion in understanding how people work, what gets in their way, and how design can make their day smoother. My roles at companies like Rackspace, Pendo, Citrix, and Beech Valley have given me the opportunity to collaborate with engineers, product managers, researchers, and operations teams — translating insights into solutions that improve efficiency, clarity, and satisfaction.

Drawn to Healthcare Experience Design

For over a decade, I’ve been inspired by the potential of design to improve healthcare — from clinical software and patient-facing tools to the physical environments and service touchpoints that shape critical moments in care. I’m now intentionally moving toward this field, bringing my background in human-centered design, workflow optimization, and cross-disciplinary collaboration to opportunities where they can have a direct and meaningful impact.

Outside of Work

I contribute my design skills to volunteer projects — from rethinking wayfinding and visitor materials at my local church to developing educational resources on internet bias and digital literacy for a social justice non-profit. I’m also a parent, community member, and lifelong learner, currently exploring how Service Design and Human Factors intersect.