Relevant Case Studies

Workflow Optimization for Staffing Firm (Beech Valley)

Beech Valley Solutions | Principal Product Designer

Transformed a staffing firm’s manual, spreadsheet-heavy workflows into an integrated digital system. Conducted in-depth workflow audits, mapped bottlenecks, and designed custom tools that reduced repetitive tasks, improved data accuracy, and freed staff to focus on high-value client relationships.

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Screenshot of Beech Valley Solutions applicant management dashboard showing a list of applicants with details such as name, experience, location, position, resume, application dates, and statuses.

Scalable UX for Enterprise SaaS (Citrix)

Citrix | UX Design Lead / Manager

Led a design team in the overhaul of Citrix’s flagship cloud product, collaborating with a dedicated UX research team to conduct statistically significant usability studies. Balanced enterprise complexity with intuitive workflows, ensuring both technical and non-technical users could navigate and succeed.

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Screenshot of Citrix Workspace with activity feed, showing incident status update, position change, expense report approval, new report, account update, incident assignment, and contract request, along with user profile and menu options.

Rapid Iteration with Customer Insights (Pendo)

Pendo | Lead Product Designer / Manager

Redesigned Pendo’s guide editing experience through customer interviews, contextual inquiry, card sorting, and user testing. Reworked the underlying layout and information structure to support feature growth and evolving user needs, improving clarity and usability across personas while preserving flexibility for advanced users.

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Dashboard screen showing visitor and account statistics, graphs of weekly visitor and account trends, browser usage pie chart, and total pages count.

Research-Driven Design Systems (Rackspace)

Rackspace | UX & Interaction Designer

Led a company-wide Mental Model research initiative, producing a 60-foot diagram that informed product design across the company. Co-designed a new cloud control panel from scratch and built a UI library that became the standard for all customer-facing applications.

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Screenshot of Rackspace cloud server management dashboard showing a list of servers with their status, tags, IP addresses, monitoring, and other details.