Workflow Optimization for Staffing Firm (Beech Valley)

Beech Valley Solutions | Principal Product Designer

Transformed a staffing firm’s manual, spreadsheet-heavy workflows into an integrated digital system. Conducted in-depth workflow audits, mapped bottlenecks, and designed custom tools that reduced repetitive tasks, improved data accuracy, and freed staff to focus on high-value client relationships.

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Relevant Case Studies

Scalable UX for Enterprise SaaS (Citrix)

Citrix | UX Design Lead / Manager

Led a design team in the overhaul of Citrix’s flagship cloud product, collaborating with a dedicated UX research team to conduct statistically significant usability studies. Balanced enterprise complexity with intuitive workflows, ensuring both technical and non-technical users could navigate and succeed.

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Rapid Iteration with Customer Insights (Pendo)

Pendo | Lead Product Designer / Manager

Redesigned Pendo’s guide editing experience through customer interviews, contextual inquiry, card sorting, and user testing. Reworked the underlying layout and information structure to support feature growth and evolving user needs, improving clarity and usability across personas while preserving flexibility for advanced users.

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Research-Driven Design Systems (Rackspace)

Rackspace | UX & Interaction Designer

Led a company-wide Mental Model research initiative, producing a 60-foot diagram that informed product design across the company. Co-designed a new cloud control panel from scratch and built a UI library that became the standard for all customer-facing applications.

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